Sponsor and Exhibitor FAQs

You have two options for consideration. We ask that you submit your selection by June 30, 2020.
  • If you are an exhibitor, please complete this online form to indicate which option you are selecting.
  • If you are sponsor, please complete this online form to indicate which option you are selecting.
Option #1: Apply 2020 registration to the 2021 Annual Conference  You may elect to transfer your funds over to the 2021 Annual Conference, which will be held in Austin, Texas June 28-30, 2021. This will allow sponsors and exhibitors to lock in 2020 rates for 2021.    

Booth selection for 2021 will take place virtually in June and information will be sent out to exhibitors who select this option at the end of May 2020 

Option #2: Receive a full refund   Refunds will be made in the form of a check only. Due to the volume of refunds, please allow up to 12 weeks to receive the refund check. 
Yes, exhibitors are being offered two options as outlined in question #1. Please submit your selection by June 30, 2020 via our online form to indicate which option you are selecting. Other exhibit hall and meeting support questions should be directed to the exhibits team at APICexhibits@conferencemanagers.com.
Yes, sponsors are being offered two options as outlined in question #1. Please submit your selection by June 30, 2020 via our online form to indicate which option you are selecting. Other sponsorship and meeting support questions should be directed to the sponsorship team at APICsponsorships@sponsorshipboost.com.
Yes. Any who purchased lead retrieval, badge upgrades and/or additional booth allotments will receive a full refund in the same form as the original method of payment. If you have any additional questions about exhibitor registration please email apic@compusystems.com or call (224) 563-3130. For any questions related to lead retrieval, please email exhibitor-support@csireg.com or call (866) 600-5323.
Please use the email notification sent from APIC’s President Connie Steed and APIC’s CEO Katrina Crist on Friday, April 10th to serve as the official notice that the 2020 Annual Conference has been cancelled. If additional information is needed, please contact annual@apic.org.
We will continue to monitor the spread of coronavirus and will make determinations on an event by event basis. First and foremost, we are committed to our mission to keep patients and healthcare workers safe and maintain our values of communication, innovation, quality, and collaboration. We will communicate any changes via APIC.org and through direct outreach to registrants.
APIC does not manage refunds related to individual travel costs. Please contact your travel agent or airline directly to discuss specific cancellation policies and refund information. In some cases, airlines may offer refunds with no cancellation fees due to travel bans.
If you booked a hotel in the official APIC housing block your reservation will be automatically cancelled by Connections Housing with no charge. If you have any questions or need additional assistance, please call 833-831-3191 or email apichousing@connectionshousing.com. If you did not book a hotel in the official APIC housing block, you must contact your hotel/lodging directly to cancel your reservation.
Yes. Please use the email notification sent from APIC’s President Connie Steed and APIC’s CEO Katrina Crist on Friday, April 10th to serve as the official notice that the 2020 Annual Conference has been cancelled. If additional information is needed, please contact annual@apic.org.
APIC Membership is separate from your 2020 Annual Conference registration. Your APIC membership will continue for a full 12 months during which you’ll have access to all exclusive benefits like AJIC and online communities. Please contact membership@apic.org if you have any questions about your benefits. APIC membership is non-refundable.
We are considering this as an option and would likely expand on the virtual conference we offered in December 2019.
Unfortunately, postponement is not an option. Due to the complexity of our event as well as not anticipating a near-term solution to contain the spread of COVID-19, we were not able to find dates that allowed our event to move forward this year. Please contact annual@apic.org if you have additional questions.